Booking Guidelines

Booking a holiday with us is quite easy. Please follow some simple steps below to start booking your private holiday with Custom Asia Travel: 

STEP 1: SURFING OUR WEBSITE & SEND YOUR REQUEST

After navigating through our website and when you see a package you like, fulfill the REQUEST A FREE QUOTE form to send us your request so that we are able to get back to you with the detailed pricing information for the specific package. If you can’t find what you’re looking for, then fill the BUILD YOUR OWN TRIP or CONTACT ones to let us know how you’d prefer your own holiday to be. Besides the necessary information that you’re inquired to provide on the forms, feel free to give us detailed information about your anticipated trip as possible. This will enable us to meet your expectations at best. Ending this step by clicking the SEND. Then sit back! One of our travel specialists will email you shortly to collect further information if needed or just send you our best offer. In case you wait for our first response longer than 24 hours, we might be having difficulties in reaching you. This could be a typo of your given email/ phone number or Spam box… For this, please drop us a line at info@customasiatravel.com or call our hotline at +84912490302 (This number is available on WhatsApp; Viber call/message as well) 

In a hurry? Or Hate filling forms?

Pick up your phone and call us at +84 912 490 302 (Ms. Fiona). We’re available 24/7 and happy to talk. 

STEP 2: REVIEWING, CUSTOMIZING OUR OFFER 

Once receiving your holiday request, we will start working on it, putting things together, checking the related services’ availabilities, and will get back to you with our pleasant pricing information. This step normally takes time for you and our travel specialist to exchange several emails/phone calls until you are totally satisfied with the proposed itinerary. No matter what type of tours/ travel services, we are here for you. When we send you our first proposal, you are free to add or remove anything you wish in order to make it suit your individual requirements. Our aim is to turn your travel dreams into reality. Contributing our destination knowledge and experience and working closely with you to handcraft an itinerary around your specific travel preferences to arrive at the best possible experience. 

STEP 3: CONFIRMING, PAYING 

As soon as you have decided to go ahead with the proposal, worked out by you and our travel specialist, just drop us a line to let us know. At this stage, please make sure that you have read and accepted our Booking Conditions. Your contact person will need a while to place reservations for all of the tour services. As soon as the availability and reservations of the services are confirmed, we will request a deposit to secure your booking. Check our Payment Method for more details. Once your deposit or full payment has been made and received by us, your personal specialist will send you the Confirmation Voucher which shows all the detail of the tour itinerary, confirmed services, and guide for the final payment schedule (if any). Now, you start counting down the day for your lifetime travel experience! 

(*) BOOKING AMENDMENT & CANCELATIONS 

Booking Amendment: 

We definitely see the essentials of flexibility & attention to what is important for the fulfillment of our valued client’s travel expectations. Therefore, if necessary, you can request to have your booking amended even after it is made. Just reach out to your contact person or email our sales department at sales@customvietnamtravel.com including your booking number. Your contact person and the reservations team are glad to work on it again to make the necessary changes and adjustments with your preferable alternatives. Please kindly keep in mind that there may be extra costs involved that you have to cover regarding the amendment request. 

Cancellations are subject to the following penalties of the full trip price:

• 30% non-refundable deposit due at the time of confirmation
• 60 - 46 days prior to arrival: 50% penalty
• 45 - 31 days prior to arrival: 75% penalty
• 30 days or less prior to arrival: 100% penalty

Cancellation Fees may vary for certain custom itinerary tours; your Custom Asia Travel consultant will specify cancellation fees prior to making your reservation.